Terms & Policies

Agreement

By booking or paying for services from Full Page Photo, the client agrees to these Terms & Policies. They form a binding agreement between the client and Full Page Photo. The person who books the appointment accepts these terms for themselves and for any brokerage, team, or company they book on behalf of.

Scheduling

Appointments may be booked through our online ordering system, by email, or by text. Online booking is preferred, but we want the process to be easy for you. An appointment is confirmed once you receive a confirmation from Full Page Photo.

Property Readiness

The property should be fully photo-ready when the photographer arrives. Our photographers run on a schedule, and each appointment has a set amount of time so the next client is served on time. Plan on about one (1) hour for most appointments; the exact time allotted is shown on your appointment confirmation.

Photo-ready means clean, decluttered, lights working, blinds set, and staging complete. See our [Property Prep Checklist] for details. Full Page Photo does not clean, stage, move furniture, or do yard work unless that has been arranged in advance for an added fee.

If the property is not ready when the photographer arrives, Full Page Photo may choose to:

Leave and reschedule. A cancellation fee of 50% of the booked services for that appointment applies.

Wait until the property is ready. A not-ready fee of at least $150 applies.

Full Page Photo decides which option applies, based on the photographer's schedule for the rest of the day.

Occupancy & Supervision

For the best results, occupants, tenants, contractors, movers, cleaners, agents, and pets should be away from the property during the shoot whenever possible.

If an owner or agent needs to stay on site to supervise, or to move furniture and belongings room by room, a fee of at least $200 applies. The fee may be higher depending on the size of the property and how long the appointment runs past its allotted time.

Cancellations & Rescheduling

You may cancel or reschedule without a fee if you give at least 12 hours' notice before the appointment start time. With less than 12 hours' notice, 50% of the booked services is due for the missed appointment.

Exceptions: appointments cancelled by the client or by Full Page Photo because of rain, snow, or ice do not incur a fee.

Weather

Exterior photos, drone flights, and twilight shoots depend on conditions. Full Page Photo may reschedule these services for rain, high wind, heavy overcast, fog, or other conditions that would hurt image quality or flight safety. Drone flights are also subject to FAA airspace rules and may be limited or unavailable at some locations.

Delivery & Turnaround

Photos and floor plans are usually delivered within [24 hours / next business day].

Video, 3D tours, and other media are usually delivered within [48 hours].

Twilight and virtual staging may take [X business days].

Delivery on Sundays and holidays is available on request for an added fee.

Rush delivery (requested less than [12] hours before the needed time) may incur an added charge.

Revisions

We aim for top-quality images on every shoot. Reasonable re-edits for editing errors are free if requested within [7] days of delivery. Requests beyond normal editing, such as changing paint colors, removing permanent fixtures, or heavy object removal, are billed at our current rates.

Media Access & Storage

Your download link stays active for [12 months] from delivery. After that, files may be archived or removed. Retrieving archived media may require a retrieval or re-licensing fee. Please download and keep your own copies.

Copyright & Ownership

Full Page Photo owns the copyright to all photos, video, 3D tours, floor plans, and other media it creates. Clients do not buy the copyright. Clients receive a license (permission) to use the media as described below. Payment in full is required for the license to take effect.

License to Use

Residential listings. The client who paid for the service may use the media to market the photographed property, online and in print. This includes the MLS, listing syndication sites, the client's own website and social media, flyers, and signage. The license lasts until the property sells or leases, or for [12 months], whichever comes first. The client may grant the MLS the limited license required by MLS rules.

Short-term rentals and commercial properties. The license lasts for [3 years] from delivery, for marketing the photographed property on booking platforms, the client's website, and social media.

Limits on the license:

The license belongs to the client who paid and cannot be sold, transferred, or shared. Other agents, buyers, builders, stagers, designers, lenders, and future sellers need their own license. They can purchase one from Full Page Photo.

Media may not be edited or altered without written permission from Full Page Photo. This includes virtual staging, object removal, virtual renovation, re-coloring, and running images through AI tools. Basic cropping and resizing for a specific platform are allowed. Media may not be used to market a different property, a business, or a brand without a separate license. Reuse after the license ends, including for a relisting, requires written permission from Full Page Photo and may carry a fee. Full Page Photo may license the same media to others.

Portfolio & Promotional Use

Full Page Photo may use any media it creates for its portfolio, marketing, advertising, education, competitions, and promotion, unless otherwise agreed in writing. We do not publish a property's street address in our own marketing.

Payment

Payment is due according to the invoice terms provided at booking, and always before media is released for download. Invoiced accounts are due at time media delivery email is received by client. Balances unpaid after 30 days may incur a late fee of 10% and may be sent to collections. Full Page Photo may hold future bookings until past-due balances are paid. If payment is not made, no license to use the media is granted.

Travel Fees

Travel fees may apply for properties outside our standard service area of [X miles from central Austin / list of areas].

Saturdays, Sundays & Holidays

Shoots on Sundays and holidays are available by request and carry an added fee.

Right to Refuse or Stop Service

Full Page Photo may decline any booking, and may end an appointment if the photographer feels unsafe, the property is inaccessible, or conditions make the work impossible. Fees for time already spent may apply.

Accuracy & Compliance

Photos are made with professional equipment and are meant to show the property at its best. Full Page Photo does not guarantee measurements, and floor plans are ONLY an approximate. The client is responsible for following MLS rules, advertising rules, and disclosure requirements, including labeling virtually staged images.

Limitation of Liability

To the fullest extent permitted by law, Full Page Photo's total liability arising from or related to an assignment will not exceed the amount the client paid for that assignment. Full Page Photo is not liable for indirect or consequential losses, such as delayed listings or lost sales. Full Page Photo is not responsible for lost media caused by equipment failure or events outside its control; in that case its only obligation is to reshoot or refund the fees for the affected media.

Governing Law

These terms are governed by the laws of the State of Texas. Any dispute will be handled in [Travis] County, Texas.

Changes to These Terms

Full Page Photo may update these terms at any time. The version in effect on your booking date applies to that booking.

Questions

Please contact us at scott@fullpagephoto dot com or 512-993-6852

Last revised: 11-13-2026